AMSA recognizes that your choice of a home security provider is an important one. We are proud of our A+ rating and strive to maintain our rating by exceeding customer expectations every day.
We are committed to helping you make an informed decision, and as such, have provided a list of frequently asked questions regarding the Better Business Bureau.
We look forward to serving your home security needs.
If you're reading this, you have made a conscientious decision to protect yourself with the highest standards in security. AMSA works with the BBB to resolve any complaints within a timely manner. Over the past year, AMSA has only had a handful of complaints, and every single complaint has been resolved earning us our A+ rating.
BBB is a non-profit, private-commercial entity whose vision is to promote an ethical marketplace where buyers and sellers can trust each other. The BBB is not a government agency; therefore they do not possess any legal/policing powers.
The BBB is a resource for unbiased information for businesses and consumers. Their Business Reviews help consumers make the right purchasing decision. The BBB is also a significant distributor of consumer and business education information who provides tips and alerts about marketplace scams.
Each BBB is run separately and governed by a board of directors under the guidance of the parent organization. Each BBB is chiefly funded by its members, a large percentage of which (up to 90% as reported by Smart Money) serve on the BBB board.
Seven factors lead to a company's BBB rating. Business' complaint history with BBB, including:
- The number of complaints filed
If complaints have been filed, has a satisfactory resolution been recorded? If not, did the company make a good faith effort to resolve the issue?
Type of business - A rating can be lowered if the business falls into one of the following two categories:
- Businesses that are likely to generate marketplace concerns over a high level of customer dissatisfaction due to the inherent nature of the products or service.
- The business is believed to operate in violation of the law or materially misrepresent their products or services.
- Time in business - The longer a company is in business, the higher their rating is likely to be.
- Inadequate background information in the BBB files. Businesses are under no legal obligation to provide background information. However, should the BBB request but not receive information, the businesses grade may be lowered.
- Failure to honor BBB commitments such as mediation settlements and arbitration awards.
- Licensing and government actions known to the BBB such as failure to obtain competency licenses, and government actions against the business relating to its marketplace activities.
Advertising issues known to the BBB. A businesses BBB grade is lowered when the business does not, in the BBB's opinion, appropriately respond to BBB advertising challenges that relate to:
- Misuse of the BBB name or BBB marks;
- or Potential advertising issues identified by BBB.